Responsible Gaming – gt994 Safe Play Guide

Our Commitment to Safe Play

gt994 believes that gambling is entertainment — and like all entertainment, it should be enjoyed in moderation. We take our responsibility seriously.

At gt994, we understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, gambling is a fun and exciting way to spend leisure time. We offer cricket betting, live casino, slots, and baccarat as premium entertainment products.

However, we also acknowledge that a small number of players may develop an unhealthy relationship with gambling. For these individuals, early recognition and access to practical tools can make a meaningful difference. Our responsible gaming program is designed to empower every player to stay in control.

We actively encourage all players to set personal limits, take regular breaks, and never chase losses. Gambling should never be seen as a way to earn income or solve financial problems. Always play with money you can afford to lose.

21+ gt994 is strictly for players aged 21 and above. Underage gambling is prohibited and we verify player ages during registration.

Responsible Gaming Features

gt994 provides a suite of player-protection tools available directly in your account settings. Use them proactively to keep your gaming healthy and fun.

🏦 Deposit Limits

Set daily, weekly, or monthly deposit caps to manage your spending automatically.

⏱️ Session Time Limits

Define how long you play in one sitting and receive alerts when your set time is up.

🚫 Self-Exclusion

Request a temporary or permanent account suspension if you need a full break from gambling.

🔒 Account Lock

Instantly lock your account for a chosen period — no cool-down, no questions asked.

📊 Activity History

Review your full betting and transaction history at any time to stay aware of your spending.

🛡️ Reality Check Alerts

Periodic pop-up reminders show how long you have been playing and your net result so far.

How to Use Our Player Protection Tools

All protective tools are accessible after logging into your gt994 account. Here is a quick overview of each tool and how it works.

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Deposit Limit Setup

Navigate to Account Settings › Responsible Gaming › Deposit Limits. Choose your preferred limit period and enter a maximum amount in BDT. The limit activates immediately and can only be lowered right away; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions.
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Time-Out Feature

A time-out temporarily suspends your account for 24 hours, 7 days, or 30 days. During a time-out you cannot log in, place bets, or make deposits. Pending withdrawal requests continue to be processed normally so you always have access to your funds.
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Self-Exclusion Request

Self-exclusion is a longer-term measure available for periods of 6 months, 1 year, 2 years, or permanently. Contact our support team via email to activate this. Once applied, we make every reasonable effort to ensure your account cannot be reactivated until the exclusion period expires.
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Bonus and Promotional Opt-Out

You can opt out of receiving all marketing communications, bonus offers, and promotional notifications at any time from your notification preferences. This helps reduce temptation if you are trying to cut back on gambling activity.

Recognising Problem Gambling

Problem gambling can develop gradually and may not be obvious at first. Knowing the warning signs early gives you — or someone you care about — the best chance of getting help in time.

If you or someone close to you is experiencing any of the following, we strongly encourage seeking help immediately. gt994's support team is here 24/7 and can guide you to the right resources.

Spending more money on gambling than you can afford to lose
Gambling to recover money you have already lost (chasing losses)
Feeling anxious, irritable, or restless when not gambling
Neglecting work, family, or personal responsibilities due to gambling
Borrowing money or selling possessions to fund gambling activity
Hiding gambling activity from family members or friends

Recognising these signs is the first step. Whether it is for yourself or to help someone else, taking action early is far more effective than waiting. Please do not hesitate to contact gt994 support or reach out to a professional counselling service. You are not alone.

Tips for Playing Safely

Healthy gambling habits protect your finances and your mental well-being. These simple guidelines help you stay in control and keep gaming enjoyable.

Always set a strict budget before you start playing and stick to it — whether you are up or down. Think of it the same way you would a night out at a restaurant in Dhaka or Cox's Bazar: you know what you are willing to spend before you arrive, and you do not spend more once that amount is reached. Never use money reserved for rent, groceries, bills, or family expenses to fund gambling.

Take regular breaks during long gaming sessions. Set a timer on your phone and step away for at least 10-15 minutes every hour. During Ramadan or Eid when family time is more important, consider reducing your gaming time further or using the time-out tool entirely. Gaming is most enjoyable when it is a small, planned part of your leisure time — not the dominant activity.

Never gamble under the influence of alcohol, emotional distress, or financial pressure. These states impair judgment and lead to decisions you may regret. If you feel you are gambling to escape stress or personal problems, that is a clear signal to step back. Talk to a trusted friend or family member, or contact our support team. Help is closer than you think.

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Need Help? We Are Here for You

If gambling is causing stress or affecting your daily life, please reach out to the gt994 support team immediately. Our agents are available around the clock and treat all responsible gaming requests with absolute confidentiality and zero judgment.

Email us any time — we typically respond within one hour. You can also request an immediate account lock directly by email without needing to log in.

[email protected]

Frequently Asked Questions

What is the minimum age to play at gt994?

gt994 is strictly for players aged 21 and above. We verify player age during the account registration process. Players found to be underage will have their accounts closed immediately and any funds held will be handled in accordance with our Terms and Conditions.

How do I set a deposit limit on my gt994 account?

Log in to your gt994 account and go to Account Settings, then select the Responsible Gaming section. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap in BDT. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour waiting period.

How does self-exclusion work at gt994?

Self-exclusion allows you to voluntarily block yourself from accessing your gt994 account for a defined period of 6 months, 1 year, 2 years, or permanently. To request self-exclusion, email us at [email protected] with your registered account details and chosen exclusion duration. Once activated, your account will be locked and you will not be able to reopen it until the period expires.

Can I take a short break without permanently closing my account?

Yes. gt994offers a Time-Out feature that temporarily suspends your account for 24 hours, 7 days, or 30 days. This is different from self-exclusion — it is a short pause rather than a long-term block. During a time-out, you cannot log in or deposit, but any pending withdrawals continue to be processed. You can activate a time-out from your Account Settings under the Responsible Gaming section.

What should I do if I think gambling is becoming a problem for me?

If you feel gambling is negatively affecting your life, the first step is to stop and seek help. Contact gt994 support immediately at [email protected] to activate a self-exclusion or account lock. You should also speak with a trusted family member or friend and consider consulting a professional counselling service. Acting early makes a real difference — do not wait until the problem becomes severe.

Responsible Gaming at gt994